Luggage storage frequently asked questions

Choose a storage location, enter your drop-off and collection dates and times, and select the type and number of bags. Complete your booking and payment online, then show your booking QR code to the staff when dropping off your bags.

Yes. You must complete your booking and payment online before handing over your bags. You can also do this near the storage location, checking availability for the times you need.

The price depends on the type and number of bags, the storage duration and the location you choose. Storage is priced in 24-hour blocks or part thereof, based on the booked duration. The quote shows the storage subtotal, any discount, the service and insurance fee, and the total to pay. Respect your booked collection time and the location’s opening hours.

You pay online during booking. Available payment methods are displayed on the payment screen; cash payments at the storage location are not available.

Show the staff the QR code for your confirmed booking. Follow the check-in procedure to register your bag drop-off.

Return during the location’s opening hours and by your booked collection time. Have your booking confirmation ready and follow the check-out procedure with the staff.

Check the storage location page before booking for its address and opening hours. Choose drop-off and collection times within those opening hours.

For a confirmed and paid booking, you can request cancellation from your bookings area before check-in, with a full refund under the service terms. After check-in, the booking cannot be cancelled or refunded.

After check-in, the booking price is non-refundable, including when you collect your bags before the booked time. Arrange collection during the storage location’s opening hours.

Yes. The service includes insurance coverage during storage. Limits, conditions and exclusions apply: see the insurance page and policy documents for details.

Yes. Excluded items include cash and valuables, weapons, explosives, hazardous or illegal substances, perishable food and animals. Read the full list in the service terms before booking.

Always contact support with your order reference and storage location. We will help you check the situation and the next steps for dropping off or collecting your bags.

You can book storage for up to 7 days, choosing times within the location’s opening hours. For longer periods, contact support before booking.

Yes. Contact support to request an extension. We will check whether storage can be extended, any additional costs and collection hours. Contact us before your booking ends.

Acceptance depends on the storage location and available space. Contact support before booking to check whether the location can accommodate your item.

Another person may collect your bags only with prior approval from support. Contact us in advance to arrange collection and receive instructions.

Automatic reminders are not currently available. Check the time in your booking and arrange collection by that time and during the location’s opening hours. Do not rely on emails: any messages may end up in spam. Contact support if you need more time.

Contact support immediately if you cannot collect your bags. Uncollected bags are governed by article 8 of the service terms, which provides for collection notices, possible additional costs and, in the circumstances and within the time limits specified, disposal of the bags.